store policies,
faq's & 
returns and cancellations

In-Store Policies
COVID-19 Information

~*No imbibing of potions inside shop - Complementary hatchling examinations available - Specialists on staff to answer all creature related questions - Don't forget your official Ayslyn's Aviary adoption certificate - Ask our reproduction expert for more information about newborn hatchling egg reconstruction - Carrier pigeons no longer accepted*~

In keeping with our commitment to community, we want to reassure our customers that Ayslyn's Aviary is doing our part to stay healthy and slow the spread. Hands are washed and a mask is worn for each box packing, and no one in our household is sick. Keeping us and you healthy is a very real concern of ours right now so if one of us does become ill despite our precautions, shipping will be suspended for an appropriate window of time.  Please note also because of the general chaos COVID-19 has created, some domestic shipments may experience delays that are outside of our control, and international shipping is now on a case-by-case basis.   If you have any questions or concerns about our pandemic precautions and procedures please feel free to reach out and we'll be happy to provide what information we can. Thank you very much for your patience and understanding during this time!

Shipping 

Please ensure that all of your information - including your address and the dragon(s) you're adopting - are correct BEFORE completing your order.   Please allow one two to three weeks for the creation of your custom dragon and/or egg. Shipping will be through USPS unless otherwise requested; tracking numbers will be provided when available. If your dragon is delayed for some unforeseen reason, we will let you know. 

Returns & Exchanges 

At this time, we accept returns and exchanges only in the instance of creations that are damaged upon arrival. We do our best to make each dragon as sturdy as possible, and to ship each with as much protection as is practical. If your dragon or egg arrives damaged please let us know, and we can either instruct you on repairs or see about an exchange. Buyers will be responsible for shipping back to Ayslyn's Aviary, and in most cases, we will cover shipping back out. 

Cancellations & Alterations 

Cancellations and refunds can be made within 24 hours of purchase.  Please provide all relevant details regarding your custom dragon up front. Requesting changes to already finalized details may result in an upcharge. 

International Shipments

We understand that international shipping can be expensive - that's why we offer a flat international fee and cover the rest. This is already reflected at checkout when you enter your country. Please note that customers are still responsible for all duties and customs fees the package incurs as it travels. 

Privacy & Safety

Information Collection, Use, and Sharing  We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone. We will use your information to respond to you regarding the reason you contacted us. We will not share your information with any third party outside of Ayslyn's Aviary. Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy. Your Access to and Control Over Information  You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address given on our website: See what data we have about you, if any. Change/correct any data we have about you. Have us delete any data we have about you. Express any concern you have about our use of your data. Security  We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline. Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a lock icon in the address bar and looking for "https" at the beginning of the address of the Web page. While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

Wholesale Inquiries

We are able to accommodate wholesale orders given enough time. For all wholesale inquiries, please email us at ayslyns.aviary@gmail.com.

Payment Methods

- Credit / Debit Cards
- PAYPAL

- Offline Payments

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