Shipping, Returns & Cancellations

Shipping Policy

Please ensure that all of your information - including your address and the dragon(s) you're adopting - are correct BEFORE completing your order. 

Domestic shipments have the option at checkout to add insurance, which entitles you to a full refund should the box be lost after a reasonable amount of time or damaged beyond repair. We will of course always do our best to meet the original expectation, but without insurance on your order we usually cannot offer refunds in the event something goes wrong. 

Please allow one two to three weeks for the creation of your custom dragon and/or egg. Shipping will be through USPS unless otherwise requested; tracking numbers will be provided when available. If your dragon is delayed for some unforeseen reason, we will let you know. 

 

Return & Exchange Policy
At this time, we accept returns and exchanges only in the instance of creations that are damaged upon arrival. We do our best to make each dragon as sturdy as possible, and to ship each with as much protection as is practical. If your dragon or egg arrives damaged please let us know, and we can either instruct you on repairs or see about an exchange. Buyers will be responsible for shipping back to Ayslyn's Aviary and in some cases, we will cover shipping back out. 
 
 
Cancellations & Alterations

Cancellations and refunds can be made withing 24 hours after purchase. 

Please provide all relevant details regarding your custom dragon up front. Requesting changes to already finalized details may result in an upcharge. 

International Shipments

We understand that international shipping can be expensive - that's why we happily offer to split the cost of international shipping 50/50 with our customers. This is already reflected at checkout when you enter your country. Please note that customers are still responsible for all duties and customs fees the package incurs as it travels. 

0