Shipping, Returns & Cancellations
In keeping with our commitment to community, we want to reassure our customers that Ayslyn's Aviary is doing our part to stay healthy and slow the spread. Hands are washed and a mask is worn for each box packing, and no one in our household is sick. Because we were expecting a rainbow baby mid-June and now have a healthy infant, we've been self-quarantined since early March, with the exception of doctors visits and groceries, and will continue to do so for the long haul. Keeping us and you healthy is a very real concern of ours right now so if one of us does become ill despite our precautions, shipping will be suspended for an appropriate window of time.
Please note also because of the general chaos COVID-19 has created, some domestic shipments may experience delays that are outside of our control, and international shipping is temporarily suspended. We're watching and waiting for international to return to something approaching normal and will re-enable sales to our world community as soon as we're confident the delays will be minimal.
If you have any questions or concerns about our pandemic precautions and procedures please feel free to reach out and we'll be happy to provide what information we can. Thank you very much for your patience and understanding during this time!
Please ensure that all of your information - including your address and the dragon(s) you're adopting - are correct BEFORE completing your order.
Domestic shipments have the option at checkout to add insurance, which entitles you to a full refund should the box be lost after a reasonable amount of time or the dragon(s) inside are damaged beyond repair. We will of course always do our best to meet the original expectation, but without insurance on your order we usually cannot offer refunds in the event something goes wrong.
Please allow one two to three weeks for the creation of your custom dragon and/or egg. Shipping will be through USPS unless otherwise requested; tracking numbers will be provided when available. If your dragon is delayed for some unforeseen reason, we will let you know.
Return & Exchange Policy
At this time, we accept returns and exchanges only in the instance of creations that are damaged upon arrival. We do our best to make each dragon as sturdy as possible, and to ship each with as much protection as is practical. If your dragon or egg arrives damaged please let us know, and we can either instruct you on repairs or see about an exchange. Buyers will be responsible for shipping back to Ayslyn's Aviary, and in most cases, we will cover shipping back out.
Cancellations & Alterations
Cancellations and refunds can be made withing 24 hours after purchase.
Please provide all relevant details regarding your custom dragon up front. Requesting changes to already finalized details may result in an upcharge.
We understand that international shipping can be expensive - that's why we happily offer to split the cost of international shipping 50/50 with our customers. This is already reflected at checkout when you enter your country. Please note that customers are still responsible for all duties and customs fees the package incurs as it travels.